Feedback/Comments/Questions

For further information, call or write:
Winneshiek Medical Center
901 Montgomery Street
Decorah, IA 52101
Map & Directions

(563) 382-9671
webmaster@winmedical.org

Winneshiek Medical Center Notices and Disclaimers

How to Report a Complaint (e-mail us at feedback@winmedical.org)

To request your records sent to another provider/business.

To request a copy of your health records for yourself.

How to Report a Complaint

Are you unhappy with the care, services or treatments you received at Winneshiek Medical Center? There is a process to follow to make your concerns be heard.

1. Tell your caregiver at the time the care is given. Many times a concern is the result of a miscommunication between health care provider and patient. Ask for clarification, and your health care provider will help you understand. If you are unhappy with your care, we listen to your concerns and discuss different options with you.
2. Report your concern to the department manager. If you are uncomfortable talking directly to your health care provider, ask for the department manager. That person will be happy to assist you in finding a solution to your concerns.
3. Report your concern to administration. Administration officials, although not directly involved in your care, will work to help you resolve your concern. They will take your information and details of the incident(s), and work with the appropriate staff to reach a solution.
4. Report your concerns on the patient satisfaction survey. The patient satisfaction is sent to you after care. If you do not receive a survey, you may request one by calling (563) 387-5249. Please sign your complaint if you wish to be called.

**Whomever you choose to direct your comments regarding your concerns, that employee of Winneshiek Medical Center will follow our policy to resolve your situation. Go to feedback@winmedical.org to report any concerns you have about your care.

You may also directly report your concerns regarding patient rights, care of patients, safety, infection control, medication and use and security to the Joint Commission.

Winneshiek Medical Center is accredited by the Joint Commission on Accreditation of Health care Organizations. Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. To earn and maintain The Joint Commission's Gold Seal of Approval, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. The Joint Commission encourages you to first bring your complaint to the attention of Winneshiek Medical Center's leaders. If this does not lead to resolution, bring your complaint to the Joint Commission for review. To directly report to the Joint Commission, go to www.jointcommission.org.